Business Process Outsourcing (BPO)

Services

In today’s globalized business market, internet has opened many doors for every business entity. Now, there are no geographical boundaries between two countries, and there has been a great shift from the initial days of business process services that was fairly simpler.

At CysKen, we provide Business Process Outsourcing Services depending on the changing needs of our clients, and our motive is to help them through a combination of industry expertise, operational excellence, and transformation capabilities. Our main aim is to work with you to achieve your business objectives.

HOW CYSKEN HELPS

CysKen helps a company to become more adaptable or flexible by

  • Strengthening a company’s response to changes in required capacity.
  • It doesn’t require a company to invest in assets, thereby making the company more adaptable.
  • 24X7 operations through one consistent global process

 

How CysKen Delivers Business Value

  • Up to 15% through automation
  • Up to 100% benefit from process optimization
  • Up to 20% labor cost reduction

 
Services Offering

Collections Services

In today’s competitive scenario, enterprises recognize that efficient and effective Debt Management is significant to maintaining a healthy cash flow in a volatile financial market. Most Enterprises look for decreasing delinquencies, improving the Days Sales Outstanding (DSO) and reduce charge-offs. CysKen Receivables Collection Services encompass the management and execution of debt collections across all stages of delinquency.

Challenges and Opportunities

  • Reducing charge-offs and improving DSO to improve the overall profitability and cash flow.
  • Improving cash flow by reducing collection costs and effective collection strategies
  • Accessing business best practices that enhance collection effectiveness and efficiency.

 

What CysKen Provides 

CysKen sets up robust collections strategies to reduce and improve profitability. We focus on significant collection measures to ensure higher collectibility. This helps in reduction of bad debts and efficient customer collections. The CysKen CollectionsPlatform provides end-to-end collection activities from segmentation and profiling of accounts for reporting  and MIS. It also flawlessly integrates with the regulatory framework  and compliance to offer 100% control.

Business Value

  • Up to 10% improvement in DSO and charge-offs.
  • Up to 5% Find Rates with the help of Skip Tracing.
  • Up to 40% reduction in client costs in service execution.

 

Finance and Accounting Services

Today, all the organizations want to look beyond mere cost reduction and concentrate on generating new revenue streams. They have to make momentous improvements of performance metrics while managing large pockets of inefficiencies. Concurrently, they lessen financial risks and ensure observance with the evolving regulatory norms. CysKen Finance & Accounting Services can improve the role of the finance function in your organization.

 

Challenges and Opportunities

  • Accelerating revenue growth while de-risking the business and reducing costs
  • Acquiring a greater insight over trajectory and business performance, thus greater support for your revenue growth plans
  • Sustaining lucrative growth while continuing to invest in innovation and people

 

What CysKen Provides

  • Payable
  • General ledger
  • Receivable
  • Reporting & compliance
  • Budgeting & forecasting

Business Value

  • Up to 30% reduction in the Chart of Accounts leading to a reduction in the closing month-end cycle by 5%
  • Up to 15% improvement in efficiency over the life of the contract through continuous improvement and lean projects
  • Up to 40% FTE reduction through automation

 

Human Resources Services

Elevating the role of the HR function is very significant. Dynamic market conditions and volatile global economy have compelled HR functions to maximize operational efficiency. reduce costs and focus on strategic initiatives. CysKen complete HR Services offer you with a choice of end-to-end HR processes, which are distributed with minimal risk and controlled costs.

 

The CysKen Advantage

  • Integrated hosted technology on a Process-as-a-Service model
  • Customer-preferred environment
  • Availability of Transactional services on customer-owned technology environments

What CysKen Provides 

  • Recruitment
  • Process Payroll and time
  • Administer compensation and benefits
  • Performance and Learning
  • Distribute payment & monitor compliance

 

Business Value

  • Alteration and Consolidation of multiple HR processes and systems on the CysKen Global HR Platform, resulting in up to 25% hike in productivity, over 30% reduction in real-time HR insights, costs and analytics.
  • Up to 20% cost savings on in-scope processes combined with 100% compliance to agreed service standards.
  • Tangible improvements in employee satisfaction

 

Master Data Management Services

Master data management forms the foundation of an organization’s support to critical business functions  and data assets across the enterprise. Businesses struggle with inconsistent, incomplete, and duplicate data resulting from improper governance and poor master data management processes. Taking a decentralized approach to master data management can result in long cycle times for bringing in new customers, products and vendors. CysKen Master Data Management Services follows a clear set of a centralized governance structure and processes to ensure data stewardship.

 

Challenges and Opportunities 

  • Increase process efficiencies
  • Drive business effectiveness
  • Standardize processes
  • Leverage global delivery model

 

What CysKen Provides

  • Data Onboarding
  • Data Maintenance
  • Data Validation
  • Data Cleansing
  • Data Help Desk / Support Services
  • Workflow Management

 

Business Value

  • Over 50 percent reduction in errors through elimination of manual validations and implementation of various controls and oversight mechanisms.
  • Over 30 percent decrease in manual activities using a variety of data cleansing tools.
  • Up to 30 percent savings in data onboarding time owing to workflow standardization and mechanization.
  • Upto 20 percent hike in productivity through automation.

 

Customer Interaction Management (CIM) Services

In today’s competitive world, it is vital to deliver profitability, high growth rates, and increase customer retention. Organizations seek faster and newer approaches to interact with customers across all the channels of interaction. They need to fit to customer advocacy in order to grow loyalty, and customer experience at optimum costs. To accomplish this, enterprises need to concentrate on factors driving customer satisfaction while optimizing cost. CysKen Customer Interaction Management services help you discover faster and newer approaches to interact with customers and maintain reliability across all the channels of interaction.

 

Challenges and Opportunities 

  • Low Customer Satisfaction, Net Promoter Score and First Call Resolution leading to an unsatisfactory customer experience
  • Incompatible delivery of global operations with growing interactions across channels like voice, chat, email, social media, etc.
  • Inability to sustain high standards of compliance and risk

 

 

What CysKen Provides

  • Technical support

The technical support team is basically responsible for diagnosing faults of the system, peripherals or devices. They are familiar with the ins and outs of a device. With these skills, they resolve or troubleshoot most issues or problems that a user experiences.

 

  • Inbound/Outbound customer service

Inbound and outbound customer service offers a variety of support to the customers by telephone. Inbound customer service is primarily known as a traditional approach to telephone-based customer service. Here, the customer calls with a service request or an inquiry.

 

  • Customer satisfaction survey management

We all know that customer satisfaction is quite necessary to the survival of our businesses. The best way to find out whether your potential customers are satisfied is to ask them with the help of survey.

 

  • Work-force management services

Workforce Management services are basically all the activities required to maintain a productive workforce, including benefits and payments, training and development, human resources planning, recruitment, performance management,  time-keeping and attendance, forecasting and scheduling,

 

  • Call quality management services

Call quality  management services is the process of listening to recorded calls for the purpose of assessing how well the agent handled the particular call. Since supervisors can only listen to a small fraction to select calls that may present coaching opportunities.

 

  • Billing support

A major advantage of billing support is that a billing support executive handle all the billing support for your customers.  That means any questions or issues your customers have about billing are answered or handled by the executive.  This saves your time, money and allow you to focus on your prioritized tasks.

 

  • Sales support

Sales support allows you to grow or expand your business to the next level. The sales support executive takes care of your sales related activities.

 

Business Value Delivers

  • Up to 60% best-in-class scores.
  • Up to 3% reduction in Average Handling Time.

 

Sourcing and Procurement Outsourcing
 

Changing dynamics in today’s economy make it vital for supply chain organizations to optimize costs, innovate, and improve profitability. CysKen Procurement Services and Supply Chain Management help you streamline your supply chains, while ensuring increased performance from each link within the value chain.

Challenges and Opportunities

  • Streamline supply chain processes
  • Optimize sourcing and procurement
  • Innovate operations
  • Focus on improving productivity and core competencies

What CysKen Provides

  • Sourcing and procurement
  • Spend analytics
  • Product development planning
  • Order management
  • Contract lifecycle management
  • MDM and Planning arrangement support

Business Value

  • Up to 20% reduction in turnaround times
  • Up to 40% reduction in lead times
  • Up to 15% improved spend visibility